Woot.com Review
- Woot.com
- Launched: July, 2004
- Web address: http://www.woot.com/
- one deal at 12noon everyday
The following sourced from: http://www.woot.com/WhatIsWoot.aspx on: March, 22 2011
About Woot.com
Woot is a gaggle of unique companies. Or half a gaggle, at least. Woot Services LLC operates the websites and keeps the motor purring; Woot Workshop LLC provides creative content and mans the stereo for the ride; and Woot, Inc. sells the merchandise and pays for the gas. The aforementioned websites, of which Woot.com is the alpha URL, focus on selling cool stuff cheap and encouraging (almost) unfiltered community discussion about that cheap stuff. The probably unreliable hivemind of the Internet has more to say about us in this Wikipedia article.
I see only one item, do you sell anything else?
No. We sell one item per day until it is sold out or until 11:59pm central time when it is replaced (see next entry for details). However, each item we sell is in stock and typically ships within 2-3 business days.
What is the schedule for new items?
The short answer: we offer a new item every single day. The details: a new product is released every morning at 12am central time, seven days a week. (If you’re not a morning person, this can be described as every night at midnight. Better?) If a product sells out during its run, a new item will not appear until the next release time. You will know if a product is sold out, because the main page says “SOLD OUT” instead of “I want one”. (Clever, eh?)
I missed yesterday’s item, can I still get one?
No. Each woot.com product is discontinued at 11:59pm central time. That’s that. Period. We may get more at a later date if we’re lucky, but we offer no guarantees, we allow no backorders, and we have no waiting/notification lists. Too bad.
I want to talk to a live person there, can I call you?
No. We are busy sourcing new products and shipping orders. You can post a comment to our community board, but we don’t guarantee we’ll respond. You should Google for the manufacturer contact to get product answers – we suggest a dating service, magic 8 ball, or ouija board for general life solutions.
Will I receive customer support like I’m used to?
No. Well, not really. If you buy something you don’t end up liking or you have what marketing people call “buyer’s remorse,” sell it on eBay. It’s likely you’ll make money doing this and save everyone a hassle. If the item doesn’t work, find out what you’re doing wrong. Yes, we know you think the item is bad, but it’s probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry.
How do I return a defective product?
Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. If we still haven’t dissuaded you, email rma@woot.com with your woot order number, the name of the product you are returning, and the detailed problem with the item. We will respond with return authorization by the next business day. Because we aren’t likely to have a replacement in stock, you should be prepared for a refund-only option if that’s all we can do. Know that return freight will be at your expense. Again, you will probably get a better deal from the manufacturer, or whoever else handling member service for that product.
How to Contact Woot.com
Woot Inc.
4121 International Parkway
Carrollton, TX 75007
What has been your experience shopping with Woot.com?
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